They like to tease you to sign up by offering you a dedicated incoming fax number for free and then up-sell you to a subscription that lets you send faxes. Prior to that I was using for a couple of years. As far as their features and reliability are concerned, I can still recommend them. They now expect people to pay something like 10 dollars per month, even if you have zero usage that month which is ridiculous. I signed up on a 2.95 / month plan which they no longer offer to new clients. They give you a dedicated number in an area code of your choice for receiving faxes and let you send faxes via a web interface or even via e-mail, which is useful if you have something to fax from your PDA or blackberry. I don't think they would be using your SkypeOut service. The Skype plug-ins suggested in this thread probably use a third party to carry the actual transmission, i.e. Update August 17, 2016: InterFAX is not just another alternative to eFax, but also has a Fax API which could be very interesting for developers.Fax transmissions over VOIP are always a challenge. 1I’ve also updated the description for PamFax above. Update January 16th, 2013: is yet another service (apparently only available in German). Update October 2nd, 2012: is one more alternative I just found (didn’t try it out though, still very satisfied with PamFax). However, I found that the integrated Fritz!Box fax was clearly less reliable than an actual fax machine. Here’s another option: If you own a Fritz!Box, that might be all you need to receive and send faxes. If you know any other eFax alternatives, please leave a comment. Personally, I’m very satisfied with PamFax so far.Īnother online fax service I found was PopFax. As the service is run by a German company, you can also find some user reviews in German on (currently 8 reviews with an average of 4 stars out of 6). There are a few confusing reviews in the Skype apps shop. PamFax allows you to integrate your account with Skype, Facebook, Salesforce, Box.net, Dropbox and Google Docs (to varying extents) and their modern website makes eFax look really dated.įinding reviews for Pamfax was a bit difficult. They also never send the actual fax by email, you only get a notification and then download the fax over a secure connection (SSL) Your fax is now sent as an attachment, though you can change this under Account>Notifications 1. I eventually signed up with PamFax not only because they were cheaper, but mostly because they make it very easy to cancel your account. There are a lot of companies offering similar (or even better) services for fax sending and receiving. Having eFax transform faxes into an emails is not a good practice. Some people prefer to send a fax precisely because they do not want to send an (unencrypted) email. Unencrypted emails are about as secure as a postcard. While this is certainly convenient, it may be a serious security risk if a fax contains sensitive data. I’d also like to point out that eFax sends you every received fax by email (as an attachment, in addition to letting you download it through the message center). If they still keep billing me I’ll simply ask my bank to do a chargeback. This time I had a witness listening to the conversation and wrote down the name of the person I talked to (she essentially refused to give me her last name, claiming there was only one person with her first name working there). Unfortunately, eFax kept charging me and when I complained by email, I was told that my account had never been cancelled and that I had to call them again (which I just did). At this point I asked him to cancel my account instead, which he pretended to do after asking for my PIN. The customer service representative admitted that “he didn’t know about this” and offered to reactivate the cheaper rate for another four months. You also have to be careful if they offer you a more reasonable rate: In my case this rate reverted back to the original rate after 4 months. EFax reviews make “Hotel California” look goodīefore signing up with eFax, do yourself a favor and read the reviews on websites like, or .įrom my own experience I can confirm that it is difficult to cancel your account with eFax.
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